Refund policy
Return Window
You can request a return within 30 days of delivery.
Eligibility
Items must be:
- Unused
- In original packaging
- With all accessories included
Non-Returnable Items
- Final sale items
- Used or damaged items (customer-caused)
Return Process
- Email: support@neckmassagerhizoo.us
- Provide order number + reason
- Wait for approval + return instructions
Return Shipping
- Customer is responsible for return shipping costs
- International returns may be required depending on warehouse
Refunds
- Processed within 5–10 business days after inspection
- Original payment method used
Partial Refunds
May apply if:
- Item is used/damaged
- Missing parts
Exchanges
We only replace defective or damaged items.